info@arcata.co.uk  |  0131 202 9146

Privacy Policy

Introduction

This privacy policy sets out how Arcata Limited uses and protects any information that you provide under the provisions of the GDPR and the Data Protection Act 2018.

Arcata Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Arcata Limited may change this policy from time to time by updating this page.

(A) Privacy notice for website visitors and email marketing recipients

We confirm that we will comply with the provisions of the GDPR and the Data Protection Act 2018 when processing personal data about you and your family and that we have appropriate security measures in place.

Arcata Limited is the data controller.

Arcata Limited is committed to protecting the privacy of our website users and those who consent to receive marketing emails. This document explains how your personal data is processed fairly within the business in accordance with the GDPR and Data Protection Act 2018.

Personal data we collect

We may collect the following information from our website users.

  • Your visits and use of our website
  • Use of cookies
  • IP address
  • location
  • browser type
  • referral source
  • length of visit
  • number of page views

We additionally collect the following from those who subscribe to email marketing.

  • Name
  • Email address
  • Your consent to receive marketing emails

The purpose for collecting this information is for:

  • Information about the number of visitors and their use of the site will only be used for statistical purposes (in aggregate form) to improve our website’s usability and for marketing purposes.
  • Provision of newsletters and/or other Arcata marketing materials
  • Registering and/or subscribing to our website service
  • Provision of other requested business information regarding our services

The legal basis for the processing

You have consented to receive marketing information from us and can remove this at any time.

Use of cookies and Google Adwords

Cookies are used on this website. The use of cookies is now a standard operating procedure for most websites. If you are uncomfortable with the use of cookies, you will have the option to opt-out of receiving them; however, you may find other functionality in the site impaired. After termination of the visit to our site, you can always delete the cookie from your system. More information about cookies can be obtained at www.aboutcookies.org or www.allaboutcookies.org.

We use Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors of our site.

Third-party vendors, including Google, use cookies to serve ads based on a user’s past visit to the Arcata site.

It could mean that we advertise to previous visitors who have viewed specific pages during an initial visit to the site. Ads may be shown on the Google search results page, or as banner ads appearing on a site on the Google Display Network. Of course, any data collected will be used in accordance with this privacy policy as well as Google’s.

You can set preferences for how Google advertises to you using the Google Ad Preferences page and you can opt out of third party vendor’s use of cookies.

The recipients of personal data

Information provided by you will be stored securely, kept strictly confidential, and will not be disclosed to any third party without your explicit consent, with the following exceptions:

  • In order to give you the information and advice that you require we may need to disclose your information to regulatory authorities.
  • Our compliance advisers, auditors, and our regulatory body may require us to disclose certain client details to them in the normal course of their duties.

We will not transfer your data out with the European Economic Area.

Only members of the marketing team have access to the data which they require to carry out their job function.

Your rights

  • We will retain your personal data until you inform us you wish to remove consent.
  • You have a right to apply for a copy of your information; to have any inaccuracies corrected and restrict processing of it.
  • In certain circumstances you have a right to have your personal data erased, subject to legal and regulatory compliance and crime prevention.
  • You have a right to data portability: to obtain a copy of the data you provided us, held digitally, in a form that allows you to transfer it to another data controller.
  • You have the right to complain about the processing of your personal data and in the first instance please send any concerns you have to our Data Protection Officer via mark.dobson@arcata.co.uk and we will do our best to help you.  If you are still unsatisfied you have the right to complain to the Information Commissioner’s Office.  Contact details can be found at www.ico.org.uk.

(B) Privacy Notice – for contacts and clients we engage with

We confirm that we will comply with the provisions of the GDPR and the Data Protection Act 2018 when processing personal data about you and your family and that we have appropriate security measures in place.

Arcata Limited is the data controller.

We will process your personal data in order to provide you with the services you have requested and to comply with our legal and regulatory obligations. We obtain this personal data from yourself or other regulatory bodies.

In order to carry out the terms of this engagement you agree to provide us with your personal information and understand that failure to do so will negatively impact the services we provide.

We will also process your personal data for management and analysis purposes.

Any personal data we hold on you or your family will be stored securely on our systems for a period of time defined by our internal data retention policies. Generally, this will be for the duration of our engagement with you and thereafter for as long as is required by the law.

You will receive relevant updates from us, as part of our service offering on issues that may affect you or your business.

You have a right to apply for a copy of your information; to have any inaccuracies corrected and restrict processing of it. In certain circumstances you have a right to have your personal data erased, subject to legal and regulatory compliance and crime prevention. You have a right to data portability: to obtain a copy of the data you provided us, held digitally, in a form that allows you to transfer it to another data controller. You have the right to complain about the processing of your personal data and in the first instance please send any concerns you have to our Data Protection Officer via mark.dobson@arcata.co.uk and we will do our best to help you.  If you are still unsatisfied you have the right to complain to the Information Commissioner’s Office.  Contact details can be found at www.ico.org.uk.